Shipping policy

1. Our Shipping Promise

At PAYAL, we’re happy to offer FREE SHIPPING on all orders, with no minimum purchase required.
We want your shopping experience to be smooth, simple, and worry-free.

2. Shipping Charges

🚚 Shipping is completely FREE on all purchases.
There are no hidden charges.

3. Order Processing Time

  • Orders are usually processed within 2–4 working days after confirmation

  • Orders placed on Sundays or public holidays will be processed on the next working day

Each product is carefully checked and packed before dispatch.

4. Delivery Time

  • Estimated delivery time: 5–10 working days

  • Delivery timelines may vary depending on your location and courier partner

While we do our best to deliver on time, delays may occasionally occur due to:

  • Weather conditions

  • Courier or logistics delays

  • Unforeseen circumstances beyond our control

5. Shipping Locations

📍 Currently, we ship only within India.
We do not offer international shipping at the moment.

6. Order Tracking

Once your order is shipped:

  • You will receive a tracking link via SMS or email

  • You can use this link to track your order until delivery

7. Address Accuracy

Please ensure that:

  • Your shipping address

  • Contact number

  • Pin code

are entered correctly at checkout.

PAYAL will not be responsible for delivery delays or failed deliveries due to incorrect address details.

8. Delayed or Undelivered Orders

If your order hasn’t arrived within the expected timeframe:

  • Please allow a little extra time

  • If the delay continues, feel free to contact us and we’ll gladly assist you

9. Damaged Package on Delivery

If the package appears damaged at the time of delivery:

  • Please do not accept it, or

  • Record a clear unboxing video

Contact us immediately so we can help resolve the issue quickly.

10. Need Help?

If you have any questions regarding shipping, you can reach us at:

PAYAL
📧 slgpayal@gmail.com