Refund policy

1. A Note From Us

At PAYAL, we truly value your trust in our brand.
Each piece is carefully checked before dispatch, but if something isn’t right, we’re here to help.

Please read the details below to understand when returns and refunds are possible.

2. About Exchanges

At the moment, we do not offer exchanges.

This means we’re unable to exchange products for:

  • Different sizes

  • Different designs or styles

  • Different colours

However, if your order qualifies under our return conditions, we’ll be happy to assist with a refund.

3. When Can I Request a Return or Refund?

You may request a return only if you receive:

  • An incomplete set

  • An incorrect style or product

  • A wrong size (different from what you ordered)

  • A defective or damaged product

If you experience any of the above, please reach out to us and we’ll take care of it.

4. Time Frame to Contact Us

  • Please inform us within 48 hours of receiving your order

  • Requests made after this period may not be accepted

To help us assist you faster, kindly share:

  • Your order number

  • Clear photos or a short video of the issue

5. Product Condition for Returns

For a return to be accepted, the product should be:

  • Unused and unwashed

  • In its original condition

  • With tags and original packaging intact

Returns may not be approved if the product shows signs of use or damage after delivery.

6. What Happens Next?

Once your return request is approved:

  1. We’ll guide you through the return process

  2. The product will be checked once it reaches us

  3. If everything is in order, your refund will be initiated

7. Refund Process

  • Refunds are made to the original payment method

  • Please allow 7–10 working days for the amount to reflect after approval

  • Shipping charges (if any) are not refundable unless the issue was from our end

8. When Returns or Refunds Are Not Possible

We’re unable to offer returns or refunds for:

  • Size issues where the correct size was delivered

  • Change of mind or personal preference

  • Slight colour differences due to lighting or screen display

  • Customized or stitched products (if applicable)

9. A Small Request

If the package looks damaged at delivery, please:

  • Avoid accepting it, or

  • Take a clear opening video before unboxing

This helps us resolve things smoothly and quickly.

10. Final Note

  • Each return request is reviewed carefully and fairly

  • PAYAL reserves the right to make the final decision on return approvals

  • This policy may be updated from time to time

11. We’re Here to Help

If you have any concerns, feel free to contact us:

PAYAL
📧 slgpayal@gmail.com